SECTION FOUR

% of beneficiaries reporting to be satisfied with the provided assistance

Definition/RATION/ALE – what does it measure? (max 2 lines)

The indicator measures the proportion of beneficiaries who were satisfied with the provided assistance, especially its usefulness.

Methodology for collection – How to collect information for indicator (max 4 lines).

Collect the following data by conducting individual interviews with a representative sample of the target group members

Recommended survey questions (q) and possible answers (a)

Q1: Can you please show me on this scale the picture that represents best the extent to which you were satisfied with [specify the provided support], especially with its usefulness? [show the scale provided at the bottom of this page and explain how it works, including the meaning of each face]. There are no right or wrong answers – please answer according to your true feelings.

A1: very satisfied / fairly satisfied / rather unsatisfied / very unsatisfied

Methodology for analysis – How to analyse (Max 4 lines)
Visual demonstrations for thresholds
How to interpret: Urban v. rural, gender

Calculate the indicator's value by dividing the number of beneficiaries who report to be "very satisfied" or "fairly satisfied" by the total number of respondents and multiplying the result by 100

Disaggregate the data by gender, location, age groups, and other vulnerability criteria.

Notes on indicator –
What does the indicator not tell us.
How long is it reliable for?

Can include the following questions:

Q2: Why were you not satisfied?

A2: (adjust the options based on the type of assistance, the local context, and answers provided when pre-testing the questionnaire; multiple options possible)


1) I did not need it
2) I could not choose what I wanted
3) I did not know how to use it
4) the quality was poor
5) it arrived too late
6) the distribution site was too far
7) it created tensions in my family
8) it created tensions in my community
9) other - specify: ................................

Q3: Do you have a recommendation for how to prevent such problems in the future?

A3: specify: ......................................

Core: Y/N

No

M&E: IMPACT, OUTCOME, OUTPUT, PROCESS

Outcome