Best Practice Guide - Inter-Agency Community-Based Complaint Mechanisms (2016)

Post date Wednesday, 12 October, 2016 - 14:29
Document Type Tools and Guidance
Content Themes Gender
Sources Inter Agency Standing Committee (IASC)
Filed under Accountability to Affected Populations and Protection from Sexual Exploitation and Abuse

The Best Practice Guide is operational guidance on how to set up and run an inter-agency community-based complaint mechanism (CBCM) to handle reports of sexual abuse and exploitation by aid workers. It compiles lessons learned, examples, and case studies gathered throughout the course of a 2013–2015 pilot project on inter-agency CBCMs, which IOM coordinated on behalf of the Inter-Agency Standing Committee (IASC). The Guide is an easy-to-use living document that offers practical guidance, and includes global Standard Operating Procedures (SOPs) on inter-agency cooperation in complaint handling. With the endorsement of the IASC Principals in June 2016, it addresses a gap for high-level PSEA guidance transmitted to our representatives in the field.

Spanish version here


Download cbcm_best_practice_guide.pdf
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